At Courtney's Clothes, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your item, our return policy is designed to be straightforward and hassle-free.
Return Policy
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Eligibility for Return:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original, unused condition with all tags attached.
- A valid receipt or proof of purchase is required for all returns.
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Non-Returnable Items:
- Sale items, special orders, and gift cards are not eligible for return.
- Items marked as "Final Sale" cannot be returned.
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Return Process:
- In-Store Returns: Bring your item(s) and receipt to any Courtney's Clothes store. Our customer service team will assist you with the return process.
- Online Returns: For items purchased online, please contact our customer service team at [Customer Service Contact Information] for instructions on how to proceed with your return. Ensure that items are securely packaged and include the original receipt or proof of purchase.
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Refund Method:
- Refunds will be issued in the original form of payment.
- If the original form of payment is unavailable, a store credit will be issued.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
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Return Shipping for Online Purchases:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping method to ensure your return is received.
Additional Information
- Defective or Damaged Items: If you receive a defective or damaged item, please bring it to any Courtney's Clothes store with your receipt, or contact our customer service team for online purchases. We will gladly offer a replacement, refund, or store credit.
- Gifts: If you are returning an item received as a gift, please provide the gift receipt. Refunds for gift returns will be issued as store credit.
Contact Us
If you have any questions about our return policy, please contact us at [Customer Service Contact Information] or visit any of our store locations. Our team is here to help ensure your satisfaction.
Thank you for shopping at Courtney's Clothes. We appreciate your business and look forward to serving you again.