At Courtney's Clothes, we are committed to ensuring your complete satisfaction with every purchase. Our exchange and credit policy is designed to be fair and convenient, making your shopping experience with us enjoyable and worry-free.
Exchange Policy
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Eligibility for Exchange:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original, unused condition with all tags attached.
- A valid receipt or proof of purchase is required for all exchanges.
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Non-Exchangeable Items:
- Sale items, special orders, and gift cards are not eligible for exchange.
- Items marked as "Final Sale" cannot be exchanged.
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Process for Exchange:
- Bring your item(s) and receipt to any Courtney's Clothes store.
- Our customer service team will assist you in finding a suitable replacement item.
- If the replacement item is of lesser value, the difference will be issued as store credit. If the replacement item is of greater value, the difference must be paid at the time of exchange.
Store Credit Policy
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Issuing Store Credit:
- Store credit is issued for the difference in value during an exchange or for returned items when a replacement is not selected immediately.
- Store credit can also be issued for items returned within 30 days that meet our exchange criteria but are not exchanged for another product.
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Using Store Credit:
- Store credit can be used for future purchases at any Courtney's Clothes location.
- Store credit is non-transferable and cannot be redeemed for cash.
- Store credit does not expire and can be used at any time.
Additional Information
- Defective or Damaged Items: If you receive a defective or damaged item, please bring it to any Courtney's Clothes store with your receipt. We will gladly exchange it for the same item or issue store credit.
- Online Purchases: For exchanges or store credit related to online purchases, please contact our customer service team at [Customer Service Contact Information] for instructions on how to proceed.
- Questions and Assistance: If you have any questions about our exchange and credit policy, please contact us at [Customer Service Contact Information] or visit any of our store locations. Our team is here to help ensure your satisfaction.
Thank you for shopping at Courtney's Clothes. We appreciate your business and are dedicated to providing you with high-quality products and exceptional service.